Frequently Asked
Questions

Frequently Asked Questions
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Frequently Asked Questions

Provide loans for federal government employees.

Provide loans to employees of contracted employers.

Provide loans for retirees of select organizations. Those on Public Assistance are eligible to apply through this program.

If you cannot access your payroll site, speak with your payroll administrator or supervisor for assistance in accessing your online payroll system. Or, reach out to a trusted individual for assistance.

If you leave your employer for any reason, we will work with you to set up a payment plan outside the workplace. To make a payment call us at 866.299.0211 or make a payment online by logging into your BMG Money account.

Please call our customer service line at 800.316.8507. For general questions, you can also send us an email: customer.service@bmgmoney.com or chat with us online through our social media channels.

Monday through Friday 8 AM ET - 7 PM ET

Click the link “Forgot your password” on the BMG Money login page or contact customer service at 800.316.8507.

In order to change your email address, please send an email from the new email address to customer.service@bmgmoney.com along with your full name, last four of your SSN, your new email address and the reason for change.

When you relocate to another state we require a utility bill with the new address or other approved proofs of address to update the account.

Please contact customer service at 800.316.8507.

If employed by an employer we work with, meet the employment requirements, reside in a state we do business in, 18 years or older, not active in the military and do not have an open bankruptcy, you may be eligible to apply. Other credit criteria may also apply. Approval is not guaranteed.

Your FICO Score will not be pulled for the processing of this loan application; however, alternative credit scores if available are pulled and used in determining creditworthiness. LoansAtWork does not require any sort of credit score. Payment history is reported to all three major credit reporting agencies and failure to make payments may affect your credit scores.

The amount is varied by state, program and employer, if applicable.

Visit our website and click “Get Started” to create your profile and begin your application.

Depending on the state and the program, there may be a one-time origination fee from $0-$59 after approval. Late payment will also incur a fee.4

There is no cost to apply.

Many loan programs, but not all loan programs, require that you link your banking information. If asked to link bank account, please connect the bank account where you receive your paycheck.

If your bank is not eligible to connect with our system, please call customer service at 800.316.8507 for assistance.

Your FICO Score will not be pulled for the processing of this loan application; however, alternative credit scores if available are pulled and used in determining creditworthiness. LoansAtWork does not require any sort of credit score. Payment history is reported to all three major credit reporting agencies and failure to make payments may affect your credit scores.

Applications are generally decisioned within 3 business days.

Paying off your loan is easy and free of charge. You can also find your pay-off amount online by logging in to your BMG Money account and selecting “Make a payment.” Or, simply call our payments department at 866.299.0211. Please note that it generally takes two business days to process your payment and debit your bank account.

It is very important to keep your personal information up-to-date so we can send you important account information and keep you informed on offers related to your eligibility. Contact customer service for additional assistance at 800.316.8507.

If you leave your current employer for any reason, we will work with you to set up a payment plan outside of the workplace. To make a payment call us at 866.299.0211 or make a payment online by logging into your BMG Money account.

You can access your account information such as balance, payment schedule, transaction history , eligibility, loan documentation, payoff information and more through your BMG Money account.

Click the link “Forgot your password” on the BMG Money login page. Or, contact customer service at 800.316.8507.

In order to change your email address, please send an email from your new email address to customer.service@bmgmoney.com along with your full name, last four digits of SSN, your new email address and the reason for change.

Additional payments may be made anytime online, free of charge. Log in to your BMG Money account and select "Make a payment" and create your payment as needed. Making future scheduled payment(s) is also available. Or, simply call our payments department 866.299.0211. Please note that it generally takes two business days to process your payment and debit your bank account.

Please contact customer service at 800.316.8507.

When you relocate to another state we require a utility bill with the new address or other approved proofs of address to update the account.

A payroll allotment is a specific payment amount automatically deducted from your paycheck and electronically deposited to a Firstnet (Wesbanco) Savings Account opened for you once your loan is booked. This allotment is used to pay off your loan.

Usually this occurs when you refinance your loan with an existing allotment. The allotment will continue to deduct from your pay and be applied to your new loan balance upon receipt. Upon request the early payment can be refunded. Contact customer service for additional questions.

Login to your payroll system to set up your allotment. If you need assistance contact our customer service.

Log in to your payroll system to stop your allotment deductions. If you need assistance contact customer service.

A split direct deposit is a specific payment amount set up through your payroll system to deduct from your paycheck and electronically deposited to a Firstnet (Wesbanco) Savings Account opened for you once your loan is booked.

Paying-off your loan is easy and free of charge. You can also find your pay-off amount online by logging in to your BMG Money account and select "Make a Payment". Or, simply call our payments department at 866.299.0211. Please note that it generally takes two business days to process your payments and debit your bank account.

Additional payments can be made anytime online , free of charge. Log in to your BMG Money account and select "Make a Payment" and create your payment(s) as needed. Making future scheduled payment(s) is also available. Or, simply call our payments department 866.299.0211. Please note that it generally takes two business days to process your payment and debit your bank account.

Once the promissory note is signed you can not change the payment amount. However, you are able to make additional payments through your BMG account or by calling our payments department 866.299.0211.

We do not take payments via credit card.

Once you are eligible to refinance, the next loan amount level pays for your existing loan and the difference is released to you.

Eligibility to reapply is primarily based on consecutive scheduled payroll deductions or allotments and income. However, additional payments can be made to pay off your loan.

You are eligible to refinance after a certain amount of scheduled payments have been made.

Your money is generally available 1-2 business days after you are approved, depending on your chosen funding method.

You could have funds deposited electronically to your checking or savings account. Loan funding by check is only available for specific loan programs.

Once you become a customer you receive a referral code that you can share with friends and coworkers that are eligible to apply. For every new approved and funded applicant that uses your code, you will receive $101. You can also receive a referral bonus based on the number of referrals you send to us. There is no limit to the amount you can earn.

The referral code is located on your dashboard when you log into your BMG Money account.

You can apply using the link that is provided to you from the referrer or when creating your login you can enter the code in the referral code field.

Your referral bonus is sent via ACH to the banking information you provided or by check.

Payments for all approved referrals are sent out on a weekly basis, in the following week.

  1. File credit dispute with BMG Money.

    Upload the report originating from either credit bureaus (TransUnion, Equifax or Experian) to your BMG Money account or at customer.service@bmgmoney.com or mail us 444 Brickell Avenue Suite 250 Miami, FL 33131

  2. Contact the Credit Bureaus

    Transunion: 1-800-916-8800
    Experian: 1-888-397-3742
    Equifax: 1-888-378-4329

Your payment history is reported to all 3 credit bureaus in the middle of the following month.

Due to recent changes in our policy, some customers are required to link their debit card to qualify for a loan.

Some loan programs are required to link a debit card due to recent changes in our policy.

ATM cards are NOT acceptable, a debit card is needed in order to deposit funds into your bank account.
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Customer Reviews

1 Instant Funding available within minutes of approval if you provide a valid debit card where your primary income is generally deposited in the bank account linked to this debit card. Same day ACH funding is available for applications approved and signed before 12:00 p.m. ET Monday - Saturday (not including federal holidays). For applications approved and signed by 4:30 p.m., funds are generally deposited the next business day Monday - Saturday (not including federal holidays, in which case funding will occur on the following business day).

2 Your FICO Score will not be pulled for the processing of this loan application; however, alternative credit scores are pulled and used in determining creditworthiness. LoansAtWork does not require any sort of credit score. Payment history is reported to all three major credit reporting agencies and failure to make payments may affect your credit scores.

3 All loans marketed by BMG Money are made by WebBank, except, as of 12/08/2023 the loans made to residents of are made by BMG LoansAtWork, LLC.

4 Loans through BMG Money are provided at a significantly lower cost than most payday loans. For example, a $2,000 loan with a one-time fee of $59 will be paid through 87 installments over 40 months, will have an APR of 35.98% and the approximate biweekly payment will be $40.00 with a total payback amount of approximately $3,479.02 (assumes a loan execution date of 03/07/2024). In contrast, according to the Consumer Financial Protection Bureau, “A typical two-week payday loan with a $15 per $100 fee equates to an annual percentage rate (APR) of almost 400%.” Source: https://www.consumerfinance.gov/ask-cfpb/what-is-a-payday-loan-en-1567/

5 The interest rate match policy applies only to loans intended to be repaid by payroll allotment, to employees of the U.S. federal government (excluding military service members).

6 Military Lending Act Disclosure: Due to rules and restrictions within the Military Lending Act, this program is not available to active-duty service members or their spouses.

7 California Residents: California Privacy Rights: Our CCPA Notice can be found here: https://www.bmgmoney.com/california-consumer-privacy-notice/

8 Residents of Washington: BMG LoansAtWork, LLC holds Consumer Loan Company License # CL1649032; NMLS Consumer Access webpage: www.nmlsconsumeraccess.org

9 From 01/01/2023 – 01/31/2024, 57.4% of all loan applications were approved (only 42.6% of applications were declined). According to Market Watch, the Federal reserve released figures in July, 2023 showing loan application rejection rates among lenders averaged 56% among borrowers with credit scores of 680 or below. Source: https://www.marketwatch.com/story/loan-rejection-rates-are-climbing-especially-for-people-under-a-680-credit-score-565cc468

Payment terms from 6 to 48 months
Annual Percentage Rate (APR) ranging from 19.99%-35.99%
Loans do not require repayment in full in 60 days or less from the loan issue date
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