Frequently Asked Questions
Frequently asked questions
Can I make additional payments?
Additional payments may be made anytime online, free of charge. Log in to your BMG Money account and select Make Payment and create your payment(s) as needed. Making future scheduled payment(s) is also available. Or, simply call our Payments Department 866.299.0211. Please note that it generally takes two business days to process your payment and debit your bank account.
May I pay-off my loan early?
Paying-off your loan is easy and free of charge. You can also find your pay-off amount online by logging in to your BMG Money account and select “Make Payment”. Or, simply call our Payments Department at 866-299-0211. Please note that it generally takes two business days to process your payment and debit your bank account.
How do I make changes to my personal information?
It is very important to keep your personal information up-to-date so we can send you important account information and keep you informed on offers related to your eligibility. Contact customer service for additional assistance at 800.316.8507.
Am I eligible?
If you are employed by one of the employers we work with, live in a state we are licensed in, have been employed for at least one year, are over 18 years of age, not active in the military, and do not have an open bankruptcy, you may be eligible.
How do I apply?
Visit our website and click “Get Started” to create your profile and begin your application.
Is there a cost to apply?
There are no hidden fees. However, depending on the state and the program, there may be a one-time fee ranging from $0 to $49.
What is an allotment?
A payroll allotment is a specific amount automatically deducted from your paycheck and electronically deposited to your Firstnet savings account. This allotment is used to pay off your loan.
What is a split direct deposit?
A payroll split direct deposit is a specific amount automatically deducted from your paycheck and electronically deposited to your Firstnet savings account. This split direct deposit is used to pay off your loan.
What if I do not have access to an on-line system to set up my allotment or split direct deposit?
You can access your payroll system on-line at work and from home. If you cannot access your payroll system, speak with your payroll administrator or supervisor for assistance accessing your online payroll system.
How soon can I get my money?
Same day funding is available for applications approved and signed before 12:00 pm ET on a normal business day from Monday – Saturday (except federal holidays).
Funds are generally deposited via ACH for delivery next business day if approved and signed by 4:30 p.m ET on a normal business day from Monday – Saturday (except federal holidays).
If the next business day falls on a federal holiday, funding will occur on the following business day.
How do I get my money?
You can choose between direct deposits to your checking account or have a check mailed to you.
How does this application affect my FICO credit score?
We do not pull your FICO credit score when you apply with us. However, we do report the payments you make or miss with us to the credit bureaus.
What happens if I leave my current employer?
If you leave your employer for any reason, we will work with you to set up a payment plan outside the workplace. To make a payment call us at 866-299-0211 or make a payment online by logging into your BMG account.
How do I check my loan balance, payment history, refinance eligibility etc.?
You can access your account information such as balance, payment history, and eligibility, by logging in to your BMG account.
How can I find out when my last payment will be?
You can go on-line to access your account information, send us an e-mail: firstname.lastname@example.org or call customer service at 800.316.8507.
Who can I call for help?
Please call our customer service line at 800.316.8507. For general questions you can also send us an e-mail: email@example.com or chat with us online.
Can I pay sooner to be able to refinance or grow?
Eligibility to reapply is primarily based on payroll deduction / allotment payments and income. However additional payments can be made to amortize your loan.